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I work at The Fairmont Waterfront Hotel as General Manager and as such I 
understand customer service and the need for a worry free vacation. 
 
My wife and I decided on a cycling vacation in England. We researched the 
trip we wanted to take (which ended up being the C2C route from Whitehaven to 
Newcastle) After numerous hours researching tour companies we found Xplore 
Britain and Richard Morris online.
 
We chose Xplore Britain over others because the Tours that Richard sets up are totally 
flexible regarding departure times and daily distance and that allowed us to create our 
own cycling vacation with guidance from Richard using his knowledge and 
experience. Although we actually never met Richard until the last day through email 
and phone contact he created a high level of trust. The accommodations he selected 
were excellent, baggage movement from location to location was never an issue In 
addition we chose not to bring our own bikes and relied on Richard to select the 
appropriate bike for the trip again he didn't let us down The vacation as it turned out 
was outstanding The value that Richard gave us made using him and his company 
an easy decision when we started to plan this year cycling vacation. This trip will be 
this June when we cycle the Coast to Castle route.
 
I have planned and executed several cycle trips for myself and for friends (in and 
around Vancouver) and know the details that must go into the planning process, such 
as Transportation, accommodations, luggage transfers, breakdowns etc. At first I had 
though that through my previous knowledge of England and the use of guide books 
etc that I could plan the UK trip on my own. I was very happy with the decision to hire 
Richard as it provided us with a worry and stress free vacation all we had to do was 
cycle and enjoy the scenery.
 
Francis, Victoria BC, Canada.

Francis

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